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AI, Authenticity, Attention: The New Rules of Content in 2025
February 03, 2025

AI, Authenticity, Attention: The New Rules of Content in 2025

Penned down by Zahara Kanchwalla, Co-founder and CEO, Rite Knowledge Labs, this authored article throws light on how the content landscape will be evolving in 2025, emphasizing the importance of thought leadership, AI-generated content, and social media strategy. It also highlights how one must prioritize innovative, authentic storytelling to cut through the digital noise and establish influence.

As we welcome 2025, the content landscape is like a chess board mid-match. Strategic, intense and heaving with opportunity. But, only for those willing to think several moves ahead. Having been at the helm of a content-first thought leadership agency, I’ve learned that thought leadership thrives at the intersection of authority and authenticity. It’s where your unique perspective meets your audience’s pressing questions. Great content doesn’t just inform. It inspires. It creates a narrative that feels personal yet universal.

Thought leadership: The crown jewel of strategy

In today’s digitally saturated milieu, thought leadership is the ace up a brand’s sleeve. It’s about rising above commodity vanilla content. We must lead conversations. Brands that don’t carve a niche voice risk being drowned out in a sea of sameness. After all, thought leadership isn’t about joining the conversation.  It’s about steering it.

In 2025, thought leaders need to adopt a two-pronged approach. First, they must prioritise depth over breadth. Why? Because, only value-packed insights will make audiences stop the scroll and take note. Second, they must leverage authenticity as their secret sauce. Because, cookie-cutter content can act as a filler, but it will never build bridges of trust.

AI-generated content: A double-edged sword?

GenAI tools in content creation have been both a blessing and a wake up call. As per a study by Originality.ai, with the release of ChatGPT in 2022, there was a 189% surge in AI usage in LinkedIn content. It solidified AI’s role in the platform’s discourse. As of October 2024, an estimated 54% of long-form LinkedIn posts are AI-generated. It only demonstrates how deeply these tools have infiltrated the professional content ecosystem.

Interestingly, the average post length has also surged—up by 107% since ChatGPT launched. While AI-assisted tools have undoubtedly fueled this trend, brands must tread carefully. Google and other digital gatekeepers continue to emphasise originality and human nuance as non-negotiables for content that resonates with both readers and algorithms.

To stay ahead, brands must view AI as a powerful ally, not a wholesale replacement. AI can handle the heavy lifting—data analysis, trend spotting, and even drafting—but the final edit must always wear the human fingerprint. Remember, a machine can spin a yarn, but only a human can weave the fabric of connection.

Social media: Mining gold in the noise

Social media in 2025 is a melting pot of micro-trends, real-time conversations, and fleeting virality. Today, platforms like LinkedIn have become indispensable for thought leaders. And, AI-driven content is transforming both the scope and scale of what’s shared. But success on social media doesn’t mean contributing to the clutter. It requires striking a chord that resonates with your target audience.

For thought leaders, social media is both the stage and the spotlight. The key is to stop treating it as a bullhorn and instead, start using it as a stethoscope. Brands that excel understand that insights lie beneath the surface. This requires asking the right questions: What sparks genuine engagement? What themes keep reappearing? Which posts drive meaningful dialogue? The answers to these questions are the breadcrumbs that can lead to the holy grail of content.

Content is the new currency

In a world where ADHD is a norm and quality attention is rare, content is the new currency. But not all content carries equal weight. Original, authentic and impactful content will always have higher engagement and subsequently ROI than its mass-produced counterpart.

Data backs this up: while AI tools have made content creation easier, the sheer volume of AI-generated posts risks overwhelming audiences. Unless brands focus on delivering unique, differentiated narratives, they risk fading into the background of an oversaturated digital landscape. To change the game, brands must adopt a growth mindset. Essentially, experimenting with formats, unique narratives, and daring to be different.

The rules of engagement are changing. And brands need to step up their game. Play it safe, and you’ll blend in. Take calculated risks, and you’ll stand out. For leaders, the role is to turn content into a cornerstone of influence, credibility and trust.

What lies ahead

2025 isn’t just a new year.  It’s an opportunity to rewrite the content playbook. To win, we must lead with innovative ideas, amplify with authenticity, and adapt with agility. The content game is ours to shape—so let’s make every move count.

Gamification done right: Meaningful ways to engage audiences with content
November 15, 2024

Gamification done right: Meaningful ways to engage audiences with content

In today’s hyper-ADHD world, keeping different generations of audiences engaged is a peculiar challenge. For Boomers, who often prefer more traditional forms of communication, content strategies need to focus on depth and credibility. Think of in-depth content like whitepapers or long-form articles that allow them to explore topics thoroughly. Gen X, while tech-savvy also values practicality. They respond well to content that balances information with efficiency. Think insightful blogs, podcasts, and webinars that respect their time but offer value. Millennials on the other hand tend to prefer a mix of visuals and narratives. They are drawn to authenticity and causes. They are more likely to engage with storytelling, social media, and user-generated content.

Digital-born Gen Z, raised on fast-paced digital platforms, has a short attention span. Add to it an appetite for instant gratification. Traditional content formats will fall short of holding their focus. They prefer interactive, visually dynamic, snackable content. Essentially, content that delivers value quickly. Marketers must adapt to this shift. And a strategy that leverages gamification, storytelling, and personalization, gravitating toward memes and dynamic interactions. Only then can marketers deliver more immersive and engaging experiences across platforms, meeting the needs of a restless generation while staying relevant to others.

With fragmented audience attention, brands are increasingly turning to innovative strategies to hold their audience’s interest – be it on social media or owned content. Gamification — integrating game-like fun elements into content can engage users in a more interactive and rewarding manner. However, for B2B brands, gamification should never be frivolous. Neither should it be gimmicky. Instead, it should serve as a meaningful tool to enhance engagement. It should be fun but provide value.

Gamification in B2B content

Unlike B2C audiences, B2B decision-makers are inundated with complex information and data. Gamification can simplify this content. It can make it not only digestible but also engaging. By introducing a sense of challenge, reward, and achievement, gamification can transform otherwise mundane business content into an experience that users are attracted to engage with. What’s more, the interactive nature of gamified content can make it more likely for users to not only consume the message but also retain it.

Why does gamification work so well? There is a deeper aspect. As Raph Koster wrote in Theory of Fun for Game Design, “That’s what games are, in the end. Teachers. Fun is just another word for learning.” In B2B marketing, this quote couldn’t be more relevant. When you make learning enjoyable, it becomes an effective tool for engaging your audience. You don’t want to force decision-makers through dull presentations or endless documentation. Gamified content allows them to actively participate in the learning process — making it not only fun but also memorable.

Using gamification without gimmickry

To make gamification effective, the key is to approach it with meaning and strategy. Here’s how

  • Focus on value, not just fun
    Gamification can introduce elements of fun. But, the ultimate goal is to inform and educate your audience. It could be through quizzes, polls, challenges, or simulations. But, each interaction should provide value. It should enable users to gain new insights, learn best practices, or solve industry-specific problems.
  • Align with user pain points
    Gamification should stem from addressing real needs. In B2B content marketing, gamified experiences should align with your audience’s pain points and challenges. Imagine a virtual simulation that helps a client navigate a complex procurement process. Or an interactive poll that assesses their readiness for a organisational change can drive meaningful engagement. Or an educational social media quiz that tests their knowledge of industry trends or best practices industry trends or best practices.
  • Leverage rewards that matter
    In the B2B realm, there is no place for superficial badges or points. Consider offering rewards that have tangible value. These could include access to exclusive content, free trials of services, or even consultations. The reward should be something that enhances the professional journey of the user.
  • Build thought leadership through engagement
    In B2B content, it’s not just about engagement for engagement’s sake. Every interaction should enhance brand credibility and position it as a thought leader. Gamified content, if executed well, can showcase knowledge and expertise by immersing users in scenarios that require problem-solving and critical thinking.

Gamification as a long-term strategy

Used thoughtfully, gamification can enable long-term engagement. Instead of a one-off gimmick, it can be part of a larger content strategy and consistently bring value to users. Brands that implement gamification meaningfully be it on social media or owned content can witness increased engagement rates, enhanced brand loyalty, and more meaningful connections with their audience.

In the evolving world of B2B content, personalization and value-driven content rules supreme. In this milieu, gamification stands out as a tool that, when used correctly, can keep audiences engaged without compromising on credibility.

From plastic to digital a journey in thought leadership
November 05, 2024

From plastic to digital a journey in thought leadership

Zahara Kanchwalla, Co-founder & CEO Rite KnowledgeLabs

  • Zahara is the co-founder and chief executive officer of Rite KnowledgeLabs, which is focused on building thought leadership for brands across industry sectors.
  • She has over 20 years of experience spanning thought-leadership content, marketing & business communications.

Podcast

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Overview

Zahara Kanchwalla, Co-founder & CEO of Rite KnowledgeLabs, shares her journey from plastics engineering to becoming a digital branding expert. She discusses the importance of authentic storytelling, consistent messaging, and strategic approaches to thought leadership in the digital era. Zahara emphasizes the balance between leveraging AI and maintaining a human touch in content creation.

00:39- About Zahara Kanchwalla

  • Zahara is the co-founder and chief executive officer of Rite KnowledgeLabs, which is focused on building thought leadership for brands across industry sectors.
  • She has over 20 years of experience spanning thought-leadership content, marketing & business communications.
  • She has been recognized as the Top Content Professional – India Content Leadership Awards 2022 & 2021.

16:51- How do you see some of the technological advancements as game changers for digital content?

  • AI, like ChatGPT, enhances content creation efficiency and productivity by providing frameworks and ideas.
  • To stand out, companies must infuse their unique voice and perspective into AI-generated content, avoiding uniformity.
  • While AI assists in crafting content, the core ideas and distinct viewpoints should originate from human thinkers for true differentiation.

21:24- What is some advice or some lessons you would give to companies looking to elevate their digital content strategy?

  • Stay true to the core values of your brand to build trust and credibility.
  • Deliver consistent value to your audience to maintain engagement over time.
  • Recognize that building thought leadership is a marathon, not a sprint, requiring regular effort and dedication.

RESOURCES:

Learn more about Zahara Kanchwalla: LinkedIn

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Profile

  • Zahara is the co-founder and chief executive officer of Rite KnowledgeLabs, which is focused on building thought leadership for brands across industry sectors.
  • She has over 20 years of experience spanning thought-leadership content, marketing & business communications.
  • She has been recognized as the Top Content Professional – India Content Leadership Awards 2022 & 2021.
The future of AI in content: 5 predictions
October 17, 2024

The future of AI in content: 5 predictions

New Delhi: Today, AI tools like ChatGPT are being increasingly used to generate content. But what they lack is the ability to tap into the nuances of human experience and emotion. While AI can create content, it often results in generic outputs, repeating commonly used words, phrases, emojis and ideas. It also tends to follow a typical writing style which is easily distinguishable. Human content creators bring a unique touch — an understanding of context, empathy, and the ability to tell stories in a unique style that resonates on a personal level.

Here are five predictions about the future of AI in content — and why content based on human insights will still be king.

1. Generic content will become a commodity

As the use of AI becomes mainstream, the risk of producing “vanilla” content will increase. Content generated purely by AI often follows predictable patterns. It will lead to the oversaturation of similar ideas. Brands that rely solely on AI for content creation will struggle to stand out and create a differentiated voice. As a result, generic content will become a commodity. Content that is infused with a unique perspective, business storytelling and deep expertise will truly differentiate itself.

2. The ability to evoke emotion will differentiate

Emotion is a key driver of the virality of content. In a University of Pennsylvania study on viral content, the researchers found that “content that evokes high-arousal emotions, regardless of their valence, is more viral.” The ability to evoke a strong emotion, typically inspiration or positivity, is highly effective in driving engagement. As more content is generated by AI, the importance of this ability will only increase. Brands that combine AI’s efficiency with distinct emotion-driven narratives will stand out. Differentiation will come not just from the data but from how brands interpret that data through a human lens and evoke emotion.

3. Human insights will lead the way

AI is great at data analysis and processing vast amounts of information. However, nuanced human insights, based on years of experience and industry expertise, will remain crucial. AI can provide recommendations or analyze trends, but it takes human intuition and creativity to translate these into compelling, insightful pieces that resonate with readers. This is key to adding authenticity and the depth needed for genuine thought leadership.

4. Longform content will remain vital

While snackable short-form content like social media posts, reels and quick video clips will continue to gain popularity, research-driven long-form content will not die out. In fact, in-depth articles, research-driven white papers, case studies and success stories will become even more important for B2B brands. AI can assist with initial structuring, but it will take human expertise to create compelling narratives that drive thought leadership.

5. AI will augment personalisation at scale

Personalisation is a key element of content marketing. AI will make it easier to deliver personalised content at scale. Analysing customer data to tailor content for individual users will become effortless. From personalised email campaigns to dynamic web content, AI will enable brands to provide a more relevant and targeted experience for audiences.

Augmenting, not replacing, human intelligence

While AI can speed up content creation, it will still require human intervention. Ensuring that differentiators from human insight, expertise and experience are captured will remain a critical task. AI can suggest topics or generate initial drafts, but the final product will need a human touch to ensure it resonates with the target audience.

As we look ahead, AI will complement, rather than replace human intelligence. As Ginni Rometty once said, “Some people call this artificial intelligence, but the reality is this technology will enhance us. So instead of artificial intelligence, I think we’ll augment our intelligence.”

AI will assist us by automating mundane tasks – proofreading, language consistency edits, formatting consistency checks – and increasing efficiency. But human creativity, emotion, and perspective will remain at the heart of truly great content.

Going further ahead, will this change? Will AI outpace human capabilities in content? Gray Scott, an avid commentator on the future of artificial intelligence, AI ethics said, “There is no reason and no way that a human mind can keep up with an artificial intelligence machine by 2035.”

In my view, this doesn’t mean human content will become obsolete. However, it does suggest that the future will require a careful balance between AI-driven efficiency and human-led creativity. AI will continue to simplify and speed up the content creation process, but the stories that resonate most deeply will always come from uniquely human storytelling.

After slow food and slow fashion, it's time for brands to embrace ‘Slow Content'
September 07, 2023

After slow food and slow fashion, it’s time for brands to embrace ‘Slow Content’

In a digitally driven world powered by rapid technological advancements, our lives have become a whirlwind of instant gratification. Content consumption has become synonymous with speed, and our splintering attention spans thrive on quick fixes and endless scrolling, always chasing the next viral sensation or the next quick byte.

Just like fast fashion and fast food, fast content has taken centre stage, enticing brands to focus on short, quick, and snackable experiences. However, there is a small but growing movement that is challenging the notion that faster is always better. Let us explore the realm of fast content and discover why slow content is a catalyst for long-term thought leadership and influence.

Fast content refers to quickly produced and easily consumable material designed to capture attention and spread rapidly across digital platforms. It usually aligns with trends, memes, or viral topics, and aims to generate instant engagement and views.

The bite-size nature of fast content fuels its irresistible appeal, hooking us with the promise of immediate gratification. It gains traction rapidly, often due to its relevance or novelty. However, just as quickly as it captivates, it also fades into obscurity, making way for the next wave of content that captures the audience’s attention.

Slow content, on the other hand, encourages us to engage with it in a meaningful way. It values quality over quantity and depth over superficiality. It is about impact, influence and inspiration. It involves taking the time to craft thoughtful and insightful pieces that deeply resonate with the audience.

Let us look at some of the challenges presented by fast content and how they can be solved by slow content:

Lack of depth

Fast content often sacrifices depth for brevity. It fails to provide context, insights, and comprehensive information that can truly engage and educate the audience. It is noise without narrative. By focusing on short and superficial snippets, fast content fails to create a lasting impression.

Slow content has depth and builds trust: Slow content forges a genuine connection between your brand and your audience. By providing valuable insights and in-depth knowledge, slow content demonstrates expertise and builds trust. This trust serves as the foundation for a loyal and engaged community.

Short lifespan

Just like fast fashion becomes quickly outdated and must be constantly replaced, fast content has a short lifespan. Its fleeting nature makes it prone to getting lost in the vast ocean of digital noise. This creates a need to constantly produce more content, without allowing the existing content to gain traction. Also, content like this ranks low or disappears in future search results.

Slow content has longevity and is sustainable: Slow content stands the test of time. By focusing on delivering value, slow content stays relevant long after it is published. Its longevity reduces the pressure to churn out content at a rapid pace, allowing for a more sustainable content strategy.

Superficial engagement: Fast content may generate quick bursts of engagement, such as likes, shares, and comments, but these interactions often lack substance. This lack of depth prevents meaningful conversations and a genuine connection with the audience. Every now and then, as recent examples illustrate, it could precipitate a crisis situation for a brand, where the content has not been thought through or is being pushed for entertainment, not engagement.

Slow content drives meaningful engagement: Slow content encourages meaningful conversations and rich interactions with the audience. By providing comprehensive information and thought-provoking insights, slow content invites the audience to engage in discussions, share their own experiences, and contribute to a vibrant community.

While fast content is published mostly on social media and vanishes with the next post, slow content usually sits online on corporate websites or remains accessible as case studies, white papers and long-form blogs. Hence, it shows up in relevant searches and has an everlasting digital shelf life.

Better still, slow content can be reused as fast content. Often, a good repository of rich content can be broken down into bite-size, snackable formats (fast content) and shared on relevant digital platforms to generate interest. Fast content like this drives traffic to the original long-form content and builds cross-engagement.

Slow content: The key to thought leadership

By delving deep into subjects, providing unique perspectives, and offering powerful insights, slow content establishes authority and attracts an audience seeking substantive information. This thought leadership cuts through the clutter, bolsters brand reputation and enhances credibility.

According to research, 60.9% people believed that thought leadership is all about sharing inspirational, research-driven content that drives change, while 46.5% believed it creates educational value. Both these can be achieved only with slow content.

Moreover, research shows that 50% of C-suite executives say that high-quality thought leadership has more impact on their purchase decision-making during economic downturns than when times are good.

To build thought leadership, content creators and brands need to shift from quick fixes to nurturing lasting relationships through the power of slow content. In actor Mae West’s words, “Anything worth doing is worth doing slowly.” Slow content is about taking the time and effort to create content that truly adds value and resonates with the audience.

Influence vs popularity

Brian Solis reminds us of a basic but much-misunderstood truth, that “influence is not popularity”. While ‘influence’ and ‘popularity’ are often used interchangeably in the social world, they are very distinct concepts. Popularity is measured by the number of followers, likes, or views, but influence goes beyond mere numbers. True influence is achieved through the impact one has on others. It is the ability to inspire, educate, or spark meaningful and trust-led conversations.

In an era of bots and paid likes, a brand’s value is no longer determined solely by the number of connections or followers it has but by its position, impact and influence on its social community – its social capital.

Slow content is the key to building influence and social capital. It refers to well-thought-out, insightful, and carefully crafted content that transcends fleeting trends. It takes time to create and requires a deep understanding of the audience’s needs and interests. Building social capital is a long-haul game as it needs sustained effort and investment. Ultimately, it is about making a lasting impression and leaving a positive mark, regardless of the size of one’s following or popularity.

Today, both fashion and food trends are moving from fast to slow, resulting in radical health benefits, meaningful living, and a cleaner planet. Similarly, slow content enables brands to build sustainable consumer engagement, longevity and showcase a purpose-led approach in today’s low-trust, digital and social ecosystem. As the old adage goes, slow and steady wins the (content) race!

(The author Zahara Kanchwalla, Co-founder and CEO, Rite KnowledgeLabs, writes about how slow content is challenging the notion that fast is always better and why slow content is a catalyst for long-term thought leadership and influence.)
ChatGPT will separate the thinkers from the writers
May 08, 2023

ChatGPT will separate the thinkers from the writers

Gone are the days when writing was considered an art form, mastered only by a chosen few who possessed the elusive talent of weaving magic with words. Now, with the power of AI and language models like ChatGPT, it seems that anyone can pick up a quill (or keyboard) and write their way to literary greatness. Writing is no longer a magic trick, it’s a universal skill.

So, what are the consequences of writing skills becoming democratized?

Writing abilities no longer give you an edge

As AI continues to advance and writing skills become accessible to a wider audience, the competitive edge of writing proficiency will diminish. The ability to effectively convey one’s ideas is no longer a unique advantage. When everyone has the power of AI to write good English, people will no longer get left behind only because they can’t articulate things in good English.

With the help of AI, people will be able to better express their thoughts and ideas, regardless of their language abilities. This can lead to greater participation and diversity in various fields and industries. This can also help reduce the stigma associated with language barriers. Those who were previously disadvantaged due to their inability to express themselves effectively in writing will now have improved opportunities.

While thinking skills are not dependent on language, it will become easier for thinkers to express their thoughts in English, regardless of their language abilities. This means that individuals with strong thinking skills will be able to contribute to society in a meaningful way, even if they do not have the same level of writing ability as others.

Only thinking and ideas will matter

As Henry Ford once said, “Thinking is the hardest work there is, which is probably the reason why so few engage in it.” In order to succeed in the digital age, individuals and organizations will need to be able to think critically, generate innovative ideas, and inspire change through their thoughts and actions. Those who will be able to develop strong thinking skills will be well-positioned to succeed in the future.

As a content-first digital agency, we work with clients to develop content that is both well-written and thought-provoking to help them achieve their thought leadership and stakeholder reputation goals. The importance of critical thinking and creativity in generating new ideas and perspectives toward these goals cannot be overemphasized. While writing is an important tool for communication, it is only through our thinking skills that we can truly generate new insights and perspectives that can drive powerful thought leadership narratives.

Human-generated, helpful content will win

According to a senior advisor 99% to 99.9% of all content on the internet will be AI-generated by 2025 to 2030. Although AI technology can assist in brainstorming and generating ideas for human-generated content, AI-generated content is generally not well-received by Google Search’s algorithm. And there’s good reason for it. Google’s automated systems are designed to use many different factors to rank great content. After identifying relevant content, its systems prioritise those that seem most helpful. To do this, it identifies a mix of factors that can help determine which content demonstrates aspects of experience, expertise, authoritativeness, and trustworthiness, or what it calls E-E-A-T.

Google’s algorithm relies on its helpful content system to identify and prioritise original, human-generated content that provides value to users. As per Google’s latest “helpful content update,” AI-generated content is not favoured by the algorithm, making it less likely to rank well on search engine results pages (SERPs).

To produce original, high-quality, people-centered content that embodies the E-E-A-T framework, one needs to be a thinker, not just a writer.

Let’s take a moment to clearly distinguish the roles of a thinker and a writer. A thinker is someone who generates ideas and thinks deeply about a topic, while a writer is someone who can articulate those ideas in writing. A thinker is focused on the content, while a writer is focused on the form. In creating effective communication, the quality of the writing is dependent on the quality of the ideas being conveyed.

Having helmed the operations of a content-first digital agency, I have seen first-hand the difference between thinkers and writers in creating powerful thought leadership content. A thinker’s insights and knowledge are critical to creating compelling, authoritative content that helps to build trust, credibility, and influence among stakeholder audiences.

With this understanding, the outcomes that can be expected from writing becoming a universally attainable skill are easy to fathom.

In conclusion, with the rise of AI and language models, writing is becoming a skill that can be acquired by anyone. However, let’s not forget that writing is not merely about putting words on paper or a screen, but rather it involves critical thinking, knowledge, and insights that come from deep research, one’s own experiences and perspectives. As people-generated content continues to be distinguished from AI-generated content by tech giants like Google, it is clear that the human touch in writing still holds immense value and significance in our increasingly digital world.

(The author Zahara Kanchwalla is the co-founder & CEO of Rite Knowledge Labs.)
Conduct cannot be limited to a 9-to-5 clock
January 29, 2023

Conduct cannot be limited to a 9-to-5 clock

Recently, an inebriated individual engaged in misconduct towards a female co-passenger, on a business class flight from New York to Delhi.

Netizens immediately prodded the miscreant’s employer: How is he still holding his position? Does the company corroborate to ‘his act’? Why is the company silent? The situation quickly became embarrassing for the corporation. The company soon issued a statement and terminated the employee for his inappropriate behavior on the flight.

Incidents like these fast become fuel for social chatter. They are discussed in homes, offices and cafés, giggled at and turned to lurid jokes in a less sophisticated milieu, tarnishing the corporation’s reputation along the way.

Earlier, what employees did after working hours was not the company’s headache. Once out of its premises, workers were independent entities. They too did not carry the corporation’s concerns.

Today, things are different. No matter your rank, no one is unimportant enough to be ignored. Nor is anyone too important to transcend any conduct.

The employee brand is always under the microscope

With the rise of social media, employees’ actions and behavior outside of the office are more likely to be captured on social media and shared widely. This has a significant impact on a brand’s reputation if the employee’s actions are seen as inappropriate or unprofessional. Employees today are watched continuously. Leaving footprints behind is not a choice. Hiding them is almost impossible. Every move is analyzed, and judgements reached with far reaching consequences.

Brands are wary about employee conduct amid rise of remote work

Remote work has become more common in the last few years. This means that employees are no longer physically present in the office and are not as closely observed and supervised. Employer reputation is at more at stake during remote work because employee conduct cannot be closely monitored as it can be in an office setting. This means that an employee’s propensity to engage in behavior that is detrimental to the company’s reputation, such as misconduct, unprofessionalism, or unethical behavior may remain hidden.

Greater public scrutiny and rise of citizen journalism add to the milieu

With the rise of social media, the public is more aware of companies and their employees than ever before. This means that any negative behavior or actions by employees are more likely to be noticed and can lead to public backlash against the company. This increased public scrutiny makes it even more important for employees to be mindful of their conduct and to act in a manner that reflects positively on their employer. With the rise of smartphones and easy-to-use video and photo editing software, anyone can be a citizen journalist. This means that employee behavior outside the office that would have gone unnoticed in the past can now be easily captured and shared.

In today’s world, everything is connected, and nothing is truly hidden. It’s important for employees to be aware of this and conduct themselves in a manner that reflects positively on their employer. Remember that as an employee, you are always a representative of the company, and your actions can affect the company’s image. Employee conduct is not limited to office hours. Therefore, it’s crucial to be always mindful of your actions.

Alertness and agility key to reputation management

Businesses can no longer underestimate the value of online reputation management. Perceptions of a company as a whole and its role in society can significantly affect a brand’s strength and equity. Companies need to be more aware of managing their online reputation and employee conduct is a significant part of this. This means companies need to take active steps to train employees on such soft yet probable crises, monitor employee behaviour concurrently and take action if they believe it could harm their reputation. Agile, proactive reputation management is the key to ring-fence against such risks in real-time.

(The author Zahara Kanchwalla is the co-founder & CEO of Rite Knowledge Labs.)
Why B2B brands should consider thought leadership content
December 16, 2022

Why B2B brands should consider thought leadership content

It may seem contrary since B2B content is assumed to be direct with a priority to drive sales and generate leads. So, an indirect approach like thought leadership content may initially raise some eyebrows for being counterproductive. But when the benefits of thought leadership content are considered, the strategy’s long-term productive impact becomes apparent.

With a ‘learn-it-all’ culture being in the corporate limelight, professionals have perhaps never sought out knowledge resources as much as in recent times. Given the newfound openness to learning, it’s an excellent time for B2B brands to capitalize on the sentiment with thought leadership content.

With a ‘learn-it-all’ culture being in the corporate limelight, professionals have perhaps never sought out knowledge resources as much as in recent times. Given the newfound openness to learning, it’s an excellent time for B2B brands to capitalize on the sentiment with thought leadership

Easing the complexity of B2B decision-making

B2B decision-making is not as straightforward as B2C. The journey from touchpoint to final purchase is long and arduous — one that involves many different stakeholders. The complexity of B2B decisions itself makes a case for thought leadership content marketing. An annual thought leadership study by Edelman and LinkedIn states that 54% of decision-makers and 48% of the C-suite spent more than an hour per week reading and reviewing thought leadership content in 2021.

Imparting knowledge has always been a part of B2B sales and marketing. Traditional methods like demos, brochures, sales calls, meetings and conferences seek to educate potential buyers and existing customers. However, these are usually limited to the brand’s products and services. Thought leadership goes beyond talking about one’s products and services. It extends to owning the industry or niche a business operates in.

The Edelman-LinkedIn study notes that “decision-makers consume thought leadership content to stay educated on the trends affecting their industries and to generate new ideas for their businesses.” So, thought leadership content can be anything that helps your leads and customers do their work better, make their professional life easier, help them stay informed and give them an edge in meetings and interactions with their colleagues.

For instance, a brand offering enterprise software creates knowledge content about cybersecurity and data management. They talk about compliance efforts, expected regulatory changes and steps a company can take when dealing with customer data. A manufacturing company would talk about its impact on the environment, adopting green tech, what the industry can do to fight climate change and how to contribute towards sustainable development and ESG goals.

Useful, engaging and exceptional

Thought leadership content is often thought of in the context of individuals or company leadership. But it can be created by the brand too. Such content solidifies a brand’s position within its industry, niche or sector, helping it become the go-to reference point for stakeholders, leads and customers.

The content can include ideas, insights, opinions, predictions and analyses about topics relevant to the stakeholders in your niche. It must address your customer’s pain points and the issues that surround the problem your product or service solves. For instance, an enterprise software may make the operations of a business seamless but it brings along the problem of data security. The content must demonstrate your knowledge and expertise — not just in the immediate area related to your offering but the peripheral too.

The key to effective B2B thought leadership content is to be useful and valuable by contributing insights and provoking thoughts. Of course, like any content, it must do so in a way that is compelling, engaging and interesting. Thought leadership content focuses on quality, not quantity. Publishing deep long-form content twice a month may be enough or depending on how fast trends change within your industry.

Trust and visibility to boost sales

Thought leadership content for B2B brands may not sell the product or service directly but works to make your brand become known as a leading resource for the professionals in your industry. Positioning the brand as an expert within the field works as a differentiating factor which leads to visibility. It establishes credibility, promotes trust and builds top-of-mind recall value.

The Edelman-LinkedIn study suggests that when done well, B2B thought leadership content “significantly influences brand perception and buying behaviours throughout the decision process.” More than 40% of the surveyed decision-makers invited the organisation for a bid or awarded business to them. More than 50% decided to increase their business with the organisation or purchased from a company they had not previously considered. Over 60% said that an organisation’s thought leadership content is a more trustworthy basis for assessing its capabilities and competency than its marketing materials and product sheets.

Thought leadership content can offer B2B brands a competitive edge. Adding value instead of selling can capture the attention of leads and retain existing customers — making it easier to market to them. With an audience receptive to new information, the time is ripe for B2B brands to focus on thought leadership content.

(The author Zahara Kanchwalla is the co-founder & CEO of Rite Knowledge Labs.)
Storytelling as a service is here to stay’ says Zahara Kanchwalla
October 10, 2022

Storytelling as a service is here to stay’ says Zahara Kanchwalla

Seven years ago, Zahara Kanchwala, Co-founder and CEO of the content-first digital consulting firm Rite Knowledge Labs, saw a yawning gap in the online business content space. While most business content was focused on advertising and promotions, no one seemed to be telling compelling narratives about the brand that help it win customer trust and engagement. In an interview, Kanchwala tells us why Storytelling-as-a-Service or SaaS, as she calls it, will remain the defining USP of her digital consulting startup.

1. Kindly brief us about the company, its specialization, and the services that your company offers.

ZK: Rite Knowledge Labs is a content-first digital consulting firm, with proven expertise in Storytelling-as-a-Service (SaaS). We use the power of emotive storytelling along with well-researched data and numbers to build compelling narratives that brands can share with their customers.

Since we offer various services—content, creative design & UID, and coding—under a single roof, we can deliver our thought-leadership content across several digital platforms such as corporate websites, social media, statutory reports, and so on. The stories we tell are both aspirational and inspirational. Over time, just as the brands we work with, we too have been able to earn our customers’ trust through rigorous and consistent transparency.

2. With what mission and objectives, the company was set up? In short, tell us about your journey since the inception of the company.

Rite Knowledge Labs turned seven this year. It has grown organically, perhaps because we started the organization by identifying a unique ‘need gap’ in the content space: storytelling and research.  A majority of business content available online focused on marketing, advertising, and promotions. No one seemed to be telling research-led emotive yet authentic stories about businesses—an essential tool that helps build consumer trust. So, we decided to offer what we call SaaS or Storytelling as a Service. Our steady focus on digital corporate storytelling and business content has helped us reach out to various target audiences including consumers, talent, investors, and analysts.

3. Mention some of the awards, achievements, recognitions, and clients’ feedback that you feel are notable and valuable for the company.

Since its inception 7-years ago, Rite Knowledge Labs has achieved 100% growth yearly. While the growth numbers are testimony to our excellent service and impactful work, we have also been recipients of some of the most reputed industry awards over the years. These include:

  • Gold Winner for Best Website Content for Financial Services, India Content Leadership Awards 2019
  • Gold Winner for the Best content for E-Commerce Website, India Content Leadership Awards 2020
  • Among Top 25 Content Leaders in India, India Content Leadership Awards 2020
  • Bronze Award in Best Textual Content Category, Buzzing Content Awards 2020
  • Gold Award for Best Marketing through a Website/Blog, Mcube Awards 2021
  • Ranked one Among the Top 25 Marketing Agencies in India, MCube Awards 2021
  • Gold Winner for Best Content in a Business Blog/Website, India Content Leadership Awards 2022
  • Gold Award as India’s Top Content Agencies (Independent), India Content Leadership Awards 2022
  • Gold winner for Best Content in a B2B Digital Campaign, India Content Leadership Awards 2022

What we consider our biggest reward, though, is our steady base of reputed Indian and global customers such as Microsoft India, General Electric India, NSE, HDFC Bank, HDFC MF, AM International group, and Agri bazar among others.

4. Brief us about the proactive Founder/CEO of the company and his/her contributions towards the company and the industry.

As co-founder and CEO of the company since its inception, I have been responsible for steering the growth, operations, and team-building strategies of Rite Knowledge Labs. My previous work experience with brands such as Tech Mahindra shaped my perspective on scale and operations in the digital corporate content space. This is chiefly why, at Rite Knowledge Labs, we decided to focus on offering a “thought leadership differentiated value” to the client.

Personally, being a woman entrepreneur in the digital content space has been a risky yet rewarding journey.  Like most start-ups, we have faced and continue to face challenges every day. Talent attraction and the ability to build the team, I believe, have been my biggest accomplishments.

5. What is your USP that differentiates the company from competitors?

Our USP is that we develop bespoke well-researched, well-narrated business content. Most of the content available is traditional marketing, promotional or SEO-driven. Our ability to develop business content in a storytelling and easy-to-understand format across platforms helps brands connect with the reader. The narrative goes beyond sheer data and numbers to help the reader understand the larger perspective of the key rationale of each company. This ability to weave empathy, authenticity, and trust alongside business numbers helps in humanizing the corporation, which is one of our key goals!

6. How do you see the company and the industry in the future ahead?

We are excited about the future. After the COVID pandemic, corporates and business leaders have felt a greater need to engage with their stakeholders, customers, and shareholders. A recent report suggests that the global digital publishing market size is expected to reach US $22,6070 million by 2028. This is a big leap, given that the market size last year was US $104950 million. So, even with a small share of 10% for business storytelling, this is a massive opportunity.

Considering the yawning gap in the quality of content available in the business content space, we have evolved to develop a nuanced storytelling service that is extremely research-oriented, humane, and creative. We firmly believe SaaS is here to stay.

7. What are your growth plans for the next 12 months?

Having navigated the difficult pandemic period through agility and resilience while continuing to hold on to our clients, we now have a three-pronged strategy for growth. First, we plan to increase the differentiated services to our current customers and build a stronger, deeper relationship. The second step is to replicate our success with our current customers to new customers. The third is to get into newer geographies such as the export markets.

8. What is your leadership mantra?

My leadership mantra is simple. To create a trusted and congenial environment for all our stakeholders— clients, employees, and partners. I believe what keeps us going as a startup is our commitment to hard work, dedication to creating more value for our customers, and consistent self-motivation. Nothing inspires us like the love and appreciation from our customers. This is why building a fair and transparent ecosystem— be it for employees, customers, or vendor partners—remains my ultimate leadership mantra.

Job interview tips
September 09, 2022

Job interview tips: Should you talk about moonlighting?

Moonlighting means having a second job, typically secretly and at night, in addition to one’s regular employment. The word ‘secretly’ is the key ethical dilemma that one needs to address. Was it disclosed during the interview or is your employer aware of the second job?

You’re an IT programmer by day, and a stand-up comedian by night. You’re a marketer at a big firm and a momfluencer on social media. It’s good to have diverse interests and income streams. But where does one draw a line? Last week, a tweet by Rishad Premji, Chairman of one of India’s largest IT services companies, Wipro, brought the spotlight on this issue when he called moonlighting “cheating.” This was soon after Swiggy, India’s largest food delivery startup, announced a moonlighting policy that allowed employees to work on side projects provided the work did not conflict with the company.

So, what exactly defines moonlighting?

Moonlighting means having a second job, typically secretly and at night, in addition to one’s regular employment. The word ‘secretly’ is the key ethical dilemma that one needs to address. Was it disclosed during the interview or is your employer aware of the second job?

Traditionally, employers have prohibited employees from taking up other jobs over concerns of conflicts of interest, performance and misuse of employer’s resources.

COVID-19 lockdowns triggered a change. Employees discovered new hobbies and pursuits that provide an additional source of income and that they could engage in while working from home.

A survey, conducted by Kotak Institutional Equities across the IT/IteS sector found that a staggering 65% of the respondents knew of people pursuing part-time opportunities or moonlighting while working from home.

In fact, there was a case of an employee that was caught working for seven companies at the same time! It was caught by the HR managers of one of the firms, after they found multiple active Provident Fund accounts.

The challenge with moonlighting doesn’t end there. It also has a ripple effect on the return-to-office plans of companies. Only half of the 400 people surveyed in the Kotak survey were open to working from the office more than thrice a week.

So, how does an employee work on side projects that s/he is passionate about? Is it not okay to pursue a hobby? Here are some dos and don’ts that can help:

Do not compromise on integrity

One shouldn’t use company time or resources to moonlight. You might have a side hustle or gig assignment, something you really enjoy working on and an employer project that’s overlapping with that deadline. The temptation might lead you to use company time to complete your moonlighting project. This is nothing but stealing. You’re stealing the success of your employer’s project for the triumph of your side gig. You shouldn’t be calling in sick to work on moonlighting projects. You shouldn’t be claiming to be stuck in traffic and clocking in late because you were up in the night moonlighting. All these are integrity issues.

Don’t burn yourself out

You need to have the energy and the ability to focus perfectly in your day job. You need to have time for your family, social commitments, and other priorities in life. Else, you will be exhausted and burn out trying to make your side hustle work and not be able to do justice to your day job. That’s not good for performance, productivity, or creativity. It’s not good for your mental health either. It’s not good for you, your employer, and your side goals. Don’t let your hustle become a hassle for you or your employer.

Renegotiate your contract

If your company has a contractual or freelance work policy, you should check the terms & conditions and look at renegotiating your employment contract. If you don’t do that, you could land up with legal issues. If you’re starting a new job and already have a side hustle, mention it clearly during the interview. Be clear and make it clear that you aren’t working on gig jobs at work or using work resources.

In conclusion, moonlighting is not an ideal situation. If you want to do multiple assignments, you should look at work models like freelancing, contractual employee roles or part-time work. Taking up a full-time job and then doing another job doesn’t seem to be a great option.

As an industry, we need to take a holistic view of the moonlighting trend. Employers can define policies and allow employees to pursue what they’re passionate about with terms and conditions. Employees must act with integrity in taking the opportunity to pursue their interests but not at the cost of the employer. We should not compromise on our long-term goals for short-term gains – an essential lesson both employees and employers must address while handling the sensitive issue of moonlighting!

(The author Zahara Kanchawalla is co-founder & CEO of Rite Knowledge Labs. Views expressed are personal and do not reflect the official position or policy of the FinancialExpress.com.)